Capital Gold Group
Business Consumer Alliance Rating9/10
- Good precious metals product mix
- User friendly website
- Good customer service
- Very negative review(s) on Yelp
- Very negative review(s) on Ripoffreport.com
- Fees based on the size of the account
- 2 complaints over last 3 years on BCA
Our Capital Gold Group Review
Even though there are many precious metal dealers in the U.S., not all of them are created equal. This is why, you need to be extremely cautious when selecting a custodian to perform a gold IRA rollover. Buying physical gold and other precious metal should also be done after extensive research on the company that you decide to purchase the products from. Our extensive research on precious metals companies has made one particular precious metal company standout from the rest. This company is none other than Capital Gold Group, and there are many positive reviews about the company when it comes to the credibility and the customer service of the company.
We thought of performing more research on the other aspects of the company as well. Here are some of the most important factors that we found during our extensive research on Capital Group.
The company was founded by Mr. Jonathan Rose in the year 2000, and focuses on long term investment and helps to protect your investments against various economic and stock market factors that can devalue your assets. The Capital Gold website is professionally designed and is quite user-friendly than most of the other precious metal company websites. It is easy to navigate and will provide a lot of information for you to decide on the best options of investments with the company. Capitol Gold helps their clients to add gold and other precious metal to their investment portfolio. They will assign a “Gold Specialist” or a company representative who will advice you on the best possible investment opportunities with the company. They will help in account management and answering all your questions about investing with the company.
Capital Gold Group Products
The company catalog lists several precious metals as their main products. Gold, silver, palladium and platinum are among the main precious metals sold by the company. They will store these precious metals in third-party depositories until the customer is able to cash-in the precious metal. They will ship the gold and other precious metal to their worldwide customer base within 10-days the maximum. The products are fully insured and are shipped via the reputed courier companies in the U.S. The company also deal in gold coins, silver coins and numismatic coins.
The Credibility of Capital Gold Group
The credibility of Capital Gold is fairly good compared to most of the other precious metal companies out there. They had an A+ rating with the Better Business Bureau (BBB) of USA but presently their BBB rating is pending. They have zero complaints with BBB since March 2013. The BCA has rated Capital Gold with an AAA with only 2 complaints that were closed within the last 3 years. TrustLink.Org has rated Capital Gold with a 4.7 rating based on 204 reviews. Yelp.Com has one positive and one negative review about the company. RipoffReport.com has a lot of negative reviews about the company. This is why, you need to be a bit cautious when deciding to invest in the company. Even though you will not have much problem when buying precious metal from the company, gold IRA rollovers with the company should be performed after doing your own research on the subject.
Capital Gold Group has numerous fees associated with the type of gold IRA that the customer would select. The prices, including the administrative duties, are a bit higher than most of the other precious metal companies for that matter. Most companies charge a flat fee while Capital Gold will charge based on the size of the account you maintain with them. This is another disadvantage when you plan to invest in a gold IRA account with Capital Gold.
Capital Gold Group’s Customer Service
The customer service of the company is of top quality. They assign a special representative to handle each customers account. They are referred to as “Gold Specialists”. Most reviews on the net speak good about the customer service offered by the company. The staff is quite helpful in answering and solving numerous questions of their customers.
Most people liked the customer service of Capital Gold more than the customer service of any other precious metal company. The staff at Capital Gold Group is ready to help the customer at any given moment. You only need to pick up the phone and call them once, and the rest will be taken care for you. They are willing to help the customer in finding the best investment to match their budget. Some other customers were speaking good of the shipping methods of the company. The shipping is quite fast compared to other precious metal companies. The coins of the company are also reviewed very highly. Many clients were speaking of the higher quality of the coins offered by Capital Gold compared to other precious metal companies.
As for the negative comments on the internet, many customers were complaining that the company would try to get them to buy more than they could afford at times. This is not always, but there have been such issues with the company in the past. Most people were critical of the fees structure when it comes to gold IRA rollovers with Capital Gold. The more you invest, the more fees you will have to pay. This didn’t go well with most of the customers of Capital Gold. The main reason for this being most other companies charging a flat fee in this regard. These are some of the negative reviews that the company had received from its customer base.
In Conclusion …
This is why, we have decided to give a rating of 9.3 out of 10 to Capital Gold Group. The major factors that influenced our decision was the negative reviews in the RipOff Report and Yelp as well as the fees based off of the account size. We are not in anyway advising you to stay away from Capital Gold. It is a good company if you are planning to purchase physical gold. But if you are planning to perform a gold IRA rollover, it is better to reconsider your decision. We recommend you to be extra cautious when planning to invest in a gold IRA account with Capital Gold.
Our Recommendation For A Gold IRA Company
Regal Assets is the company of choice when it comes to a gold IRA and other precious metals needs. Click here to read our Regal Assets review.